TERMS, CONDITIONS, POLICIES & COMMISSIONS

Familiarise yourself with The Collection’s T&Cs

In order to make the booking process as straightforward as possible, we have compiled all the facts and nitty gritty details on one page for you.

Cancellation Policy

All cancellations must be received and acknowledged by our reservations office in writing.

Summer (October – March) – All reservations cancelled 30 days or less prior to arrival, will result in 100% cancellation fees.

Winter (April – September) – All reservations cancelled 14 days or less prior to arrival, will result in 100% cancellation fees.

In the event of an early departure or a no show, 100% cancellation fees will apply.

Confirmation of Reservation

The hotels must be sent a voucher, or should a voucher not be available, confirmation on the operator’s letterhead, confirming the guest’s stay prior to arrival. This must be received 30 days prior to arrival.

In order to be valid, all reservations, amendments and cancellations must be confirmed to the hotel in writing within the stipulated periods.

Children Policy

We welcome children of all ages.

Extra Person, Child & Family Policy 2017

A maximum of two (2) adults are permitted to occupy one double room.

If three (3) adults are travelling or two (2) adults and one (1) child, a second (2nd) room will need to be booked and will be charged the single rate.

On request and subject to availability an extra bed can be placed in a Suite or Premier Suite for a child under the age of 12. An additional cost of R 1,050.00 per night will be levied, this is inclusive of breakfast for the child.

General

Check-in time is from 14h00. A guaranteed check-in prior to 14h00 can be pre-registered from the night before for an additional charge equal to one night’s accommodation.

Check-out time is at 11h00. Any requests for a late departure are subject to availability and may be subject to a late departure fee of 50% of the applicable rate. Late departures after 18h00 are subject to a charge of one additional night’s accommodation.

Group Booking Policy

All bookings of 5 rooms or more travelling together is considered a group. All groups are quoted group ad hoc rates by our group reservation department. Rates are based on Best Available Rates and quoted per room category. All quotations are valid for 7 days. Group quotes remain subject to availability until the group booking is confirmed by deposit.

Group Commission Policy
  • Please enquire if your quotation is commissionable or nett. If our group consultants have confirmed rates are commission to you, it is only payable once full payment for the conference, event and or accommodation including extras has been settled and only upon receipt of a commission claim invoice.
  • Commission is only payable to Professional Conference Organisers, Destination Management Companies, Travel Management Companies and registered Tour Operators that can produce proof of IATA, SAACI and or SATSA registration.
  • Commission in calculated and payable on Nett amounts less VAT at 14 %
Live Availability / Connectivity

The Collection by Liz Mcgrath offers live bookings/connectivity. A direct channel connect can be made available via API (Application Programming Interface).

Online Booking Policy - BAR

The group reserves the right to offer rooms on the general publicly viewable channel/s (The Collection and Hotel website) at Best Available Rates. Your organisation can make the reservation on these room rates at your normal commission tier. In such cases, all modalities pertaining to the bookings, payments, cancellations, commissions etc. will be as per the Terms & Conditions of the relevant booking channel and cannot be combined with any other offer.

Payment

For arrivals between 01 October and 31 March, a 50% deposit is due 90 days prior to arrival and the other 50% to be paid 45 days prior to arrival.

Arrivals between 01 April and 30 September, full prepayment 30 days prior to arrival.

Bank Details

The Cellars-Hohenort
Standard Bank – Constantia
Branch Code: 051 001
Account Number: 07 184 2039
Swift Code: SBZAZAJJ

The Marine
Standard Bank – Hermanus
Branch Code: 051 001
Account Number: 28 251 2799
Swift Code: SBZAZAJJ

The Plettenberg
Standard Bank – Plettenberg Bay
Branch Code: 051 001
Account Number: 28 202 7327
Swift Code: SBZAZAJJ

Privacy Policy

We respect your privacy. Call outs like this are a summary of our privacy policy and contain the most important and relevant points for you. Please read the full privacy policy because it applies to you.

Introduction

Welcome to our privacy policy. We are The Plettenberg Hotel t/a The Collection by Liz McGrath (Registration number 1957/000342/07) and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).

The purpose of this policy is to describe the way that we handle your personal information.

Click here for our full privacy policy

Rates

All rates quoted are in the currency of the South African Rand (ZAR) inclusive of South African value added tax (currently at 14%) and are inclusive of full English breakfast. The rack rates are excluding tourism / grading levy on accommodation. Tourism Levy will be charged at 1% on the room rate.

All our rate are room rates single or double.

Should there be an increase in the accommodation rate, value added tax or the tourism / grading levy, you will be advised in writing of the date from which this will be effective. Kindly note that service charges are not included in accommodation rates.

A minimum of 3 nights would apply over the Festive period and Mining Indaba.