FREQUENTLY ASKED QUESTIONS

Learn more about useful information before booking with us.

In order for you to get answers to your questions as quick as possible we have gathered the most frequently asked questions here. Alternatively, you can send us a message via the ‘Contact Us‘ link or contact the hotel where you wish to stay directly.

What Credit Cards are accepted?

We accept all credit cards.

Can I book without a credit card?

Yes, a deposit is required at time of booking to confirm the reservation – this can be done via an EFT payment, and we do accept full prepayment should the booking be made at the hotels.

How can I buy a voucher?

You can purchase vouchers on our website, click here to view all available vouchers.

Are there child/family-friendly activities available in the area?

Yes, there are child and family friendly activities in all the areas our hotels are located.
The Cellars-Hohenort, Cape Town | The Marine, Hermanus | The Plettenberg, Garden Route

What time is check-in?

The check-in time is from 15h00. Let us know your arrival time and we will do our best to have your room available. Should you however require an early check-in, we can then book a room on a pre-reg basis.

At what time is check-out?

The check-out time is 11h00. If you plan a late check-out kindly let us know your departure time and we will do our best to cater to your needs.

Is breakfast included in the room rate?

We offer rates that include and exclude breakfast.

Is it necessary to make a reservation for any of the Hotel restaurants?

Yes, you can reserve a table for any of our restaurants online or with the hotels directly.

The Cellars-Hohenort, Cape Town
Conservatory

The Marine, Hermanus
Pavilion

The Plettenberg, Garden Route
Amelia’s at The Plettenberg

Do the hotels have Wi-Fi?

We offer complimentary Wi- Fi throughout the hotels.

Do the hotels have lobby shops/boutiques?

Yes, the hotels each have a boutique. The Liz McGrath Collection Boutiques offer a selection of items from acclaimed South African designers. These include sculptures by Donald Greig and luxury crocodile bags and belts by Zambezi Grace. The Collection Boutique features not only clothing and holiday essentials, but also books, jewellery, art and other interior elements that make for wonderful mementos. Guests don’t need to worry about luggage restrictions either, as items can be shipped anywhere in the world after purchase.